{"id":3659,"date":"2026-06-17T07:03:20","date_gmt":"2026-06-17T07:03:20","guid":{"rendered":"https:\/\/www.umbriaschool.it\/corso\/defusing-conflict-a-practical-guide-to-managing-disagreement-and-facilitating-dialogue\/"},"modified":"2026-06-17T07:03:20","modified_gmt":"2026-06-17T07:03:20","slug":"defusing-conflict-a-practical-guide-to-managing-disagreement-and-facilitating-dialogue","status":"publish","type":"corso","link":"https:\/\/www.umbriaschool.it\/en\/corso\/defusing-conflict-a-practical-guide-to-managing-disagreement-and-facilitating-dialogue\/","title":{"rendered":"Defusing Conflict: A Practical Guide to Managing Disagreement and Facilitating Dialogue"},"content":{"rendered":"","protected":false},"featured_media":0,"parent":0,"menu_order":2,"template":"","categoria":[40],"class_list":["post-3659","corso","type-corso","status-publish","hentry","categoria-executive-en"],"acf":{"contentuo":[{"titolo":"Overview","contenuto":"In organizations, differences of opinion are inevitable. Differences in opinion, sensibilities, and perspectives can create value or lead to misunderstandings, tensions, and conflicts that undermine relationships and results. \n\nThe course offers a practical approach to <strong>\u201cconstructive conflict<\/strong>, <strong>\u201d<\/strong> that is, the ability to express disagreement, navigate difficult conversations, and defend one\u2019s ideas without damaging professional relationships. Through concrete examples, exercises, and analyses of real-life cases, participants will acquire tools to manage disagreements constructively, improve the quality of their interactions, and transform conflict into an opportunity for growth and collaboration. "},{"titolo":"Docenti","contenuto":"<strong>Bruno Mastroianni.<\/strong>  Philosopher, journalist, communication consultant. Trainer in companies and universities on the management of discussions, conflicts and crisis communication (www.brunomastro.it). Teaches Theory and Practice of Digital Argumentation at the University of Padua, where he also coordinates the workshop \"The Gymnasium of Debate.\" He has written \"The Happy Dispute\" and \"Arguing is Learning.\"   "},{"titolo":"Target audience","contenuto":"This course is designed for: managers, department heads, and team leaders; professionals who manage relationships with clients, suppliers, and stakeholders; sales and customer service representatives; HR professionals and human resources managers; and anyone who deals with situations involving disagreement, dissent, or conflict in a professional setting on a daily basis."}],"bottoni":[{"testo":"Download the complete brochure","link":"#scarica_brochure"}],"periodo":"","sede":"Confindustria Umbria, 80\/A Palermo Street  ","sede_breve":"PG","giorno":"20261016","giorno_chiusura":"20261016","orario":"9.00-13.00 14.00-18.00","lingua":"Italian","durata":"8 hours"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Defusing Conflict: A Practical Guide to Managing Disagreement and Facilitating Dialogue - Umbria Business School<\/title>\n<meta name=\"description\" content=\"Learn how to handle dissent, conflicts, and difficult conversations without compromising professional relationships. 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